Qpercom

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As an applicant scheduled for an interview,

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you will have been sent instructions

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on how and when to register on Qpercom

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by the lead recruiter for the specialty

you have applied for.

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To activate your account,

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navigate to the homepage,

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mdrs.qpercom.com

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and click on "Initial Login/Forgot Password?"

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You should use the email address that

you have registered within Oriel

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and click "Submit".

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You will then receive an automated email with a link

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to activate your account and set a new password.

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 Once you click "Submit", input your email and new password.

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Please note, this is only possible to do after you have received your invite to interview

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advising you to login to Qpercom.

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If you try this before then,

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you may not be able to set up your account yet.

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When you log in, you will see your profile dashboard

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which will have a list of all upcoming events and tasks

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such as upload evidence or upcoming interviews.

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For each new event,

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you will see a Diagnostic Test under Outstanding Tasks.

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This needs to be completed for each event

you participate in.

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It is recommended that you do this in advance

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so that you have time to rectify any

device or set up issues

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prior to your event taking place.

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The system will determine whether your

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device clock is out of sync to the system clock

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in which case, you will need to adjust this

on your device settings.

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Qpercom will prompt you to provide access

to your device camera and microphone

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so that you can fully participate in virtual interviews.

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You will also be asked to check if you are able

to scroll a PDF document

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as you may have media shared with you

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during your Reading Time or Interview.

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On the day and allotted time of your interview,

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click "Choose" on the relevant assessment

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and if you've already completed your Diagnostic Test,

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you will be taken straight to your waiting area

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where the circuit will be in the Camera/Mic Check state.

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On interview day,

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you will be able to see the live assessment state in green

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at all times in the timeline on the top of the page

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and you will receive prompts accompanied by

audible notifications

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to guide you through your interview.

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You can close each prompt by clicking on the x.

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If you find the notification ping to be distracting,

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you can turn the sound off by clicking on the bell icon.

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You can turn on Closed Captions if needed

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so that subtitles appear during your time on the system.

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You can also adjust your

camera and microphone settings

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by clicking on the cog icon.

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If the setting for Share Screen has been enabled,

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you can share your screen by clicking on the

"Share Screen" button.

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You will be told in advance by your recruitment team

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whether your interview will be invigilated

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in which case the system will also make you aware

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by a monitoring icon above your camera.

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The interview will move from Camera/Mic Check

to Applicant ID Check

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when the start time for your interview will be approaching.

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You will remain in your waiting area

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and an administrator will connect to you

to perform an ID Check

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and brief you on the running of the day.

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From Applicant ID Check,

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the circuit moves to Reading Time.

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This is a timed state,

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and for some interviews you may be asked to read a scenario

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or look at an image prior to going into the station.

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You should close the instructions

when you have finished reading,

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and you can reopen them whenever you

need to refer back

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for the duration of each station.

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You will see the station time countdown

on the right of your screen

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which you can move up and down

by holding and dragging the box.

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From here you will have access to your camera and microphone

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to toggle them on and off.

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From Reading Time,

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the panel or circuit moves to the Interview state

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where you will meet your panellists.

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You can focus on a specific interviewer

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by unpinning other panellists from view

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by clicking the pin in the top right

of their video tile.

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This will move their video

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to the bar underneath the main video boxes.

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We advise that you pin your own camera

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and any cameras that are off, such as observers.

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You will see the station time countdown

on the right of your screen.

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From here you will have access to your

camera and microphone.

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If you would like more space on the screen,

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you can collapse the right of the screen

by clicking the arrow.

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Click it again at any time to make it reappear.

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If you finish a station early

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and you and the panel are satisfied

you've answered all the questions,

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you can select "Leave Station".

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You will be asked to confirm if you are

sure you want to perform this action

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as it cannot be undone.

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By clicking "Yes", you will be removed from

the virtual interview room

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and return to the waiting area

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until the next rotation begins.

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From Interview,

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the panel or circuit moves to End of Interview/Station

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and you will have completed your station

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and returned to your waiting area before

moving on to the next station.

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Should you experience any issues,

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you can click on the "Help" bubble to report

to the interview administrator

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who will then see your message.

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They may start a chat with you

or connect to you directly.

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You will move through your stations

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and when they are all completed

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the adminstrator will send you a notification

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to say your interview has finished

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and you will see the Finished state at the top of your page.

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At this point, you can log out of Qpercom.

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If you receive feedback on your performance,

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it will be available to view on your dashboard

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in one centralised location.

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To navigate to this,

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click on "Feedback" in your dashboard

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and select the event you wish to view

your feedback for.

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Some helpful troubleshooting tips

to help  your assessment.

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It is important you keep your connection active.

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If you have a delay in your assessment,

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we recommend you refresh your page every 5 minutes.

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Make sure you have no VPN or Firewalls

enabled on your device.

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Some anti-virus softwares, like Norton,

conflicts with Qpercom

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so you may need to disable this

for the duration of the assessment.

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Ahead of your assessment,

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we recommend you turn off any battery saving or sleep modes

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to ensure you stay connected.

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You can switch these back on at

the end of your assessment.

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We hope this video has helped you

feel more confident using the system

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and ready to perform at your best.

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We wish you success in your upcoming interviews.