Cookies on HEE websites

When we provide online services, we want to make them easy, useful and reliable. To make our services work better, we sometimes put small amounts of information on your computer, tablet or phone.

This includes small files known as cookies. We cannot use them to identify you personally. 

We use cookies to:

• recognise your device so you do not have to give the same information several times during one task
• keep any preferences you've chosen so they're the same when you return to our website
• make sure you do not have to keep logging in when you've already done so
• see how many people are using our services
• measure our website's speed
• analyse anonymised data to understand how people use our services

We use this information to improve services for you.

Which cookies we use

SERVERID

This is a Bloomreach Experience Manager cookie. It's an essential cookie that's required for the website to function. It expires after 30 minutes.

_hjAbsoluteSessionInProgress

This is a Hotjar cookie used to count how many times different users visit the site. It assigns the users an ID, so the user does not get registered twice. It expires after 30 minutes.

_hjFirstSeen

This is a Hotjar cookie that tells us if this is the first time you've visited the site. It expires at the end of your session.

_hjid

This is a Hotjar cookie that's set when the user first lands on a page with the Hotjar script. It creates a unique ID for your session to help tell us how you use our site. It expires after 1 year.

_hjIncludedInPageviewSample

This cookie lets Hotjar know if you're part of a group of users we're sampling for information about how the site is being used.  It expires after 30 minutes.

_hjSession_944417

This is a Hotjar cookie that holds the current session data. This makes sure that subsequent requests within the session window will be attributed to the same Hotjar session. It expires after 30 minutes.

_hjSessionUser_944417

This is a Hotjar cookie that's set when a user first lands on a page with the Hotjar script. It's used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. It expires after 1 year.

_hjTLDTest

When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. It expires at the end of your session.

_ga

This is a Google Analytics cookie used to tell users apart. This then gives us data about how people are using the site. It expires after 2 years.

_ga_#

This is a Google Analytics cookie used to collect data on the number of times a user has visited the site, as well as dates for the first and most recent visit. It expires after 2 years.

Other cookies

These are the cookies we use on the homepage. Other cookies from Hotjar and Google Analytics may be used on other parts of the site. For full descriptions of these cookies, visit Hotjar and Google Analytics.