Accessibility Statement for the National Website Platform

This accessibility statement applies to the following websites formerly managed by Health Education England (HEE) and which are built on the National Website Platform (NWP).

• medical.hee.nhs.uk
• dental.hee.nhs.uk
• library.hee.nhs.uk
• digital-transformation.hee.nhs.uk

These websites are run by NHS England. We want as many people as possible to be able to use these websites. For example, that means you should be able to:

• use your web browser to change colours, contrast levels and fonts
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
• use the website even if Javascript is switched off
• access the website using a mobile or tablet

We’ve also made the website text as simple as possible to understand. Some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

If you have a disability then AbilityNet has advice to help you make your device easier to use.

How accessible this website is

We know that some parts of this website aren’t fully accessible. For example:

• some pages display components with very low contrast
• some pages may display inconsistent heading sizes and spacing
• some pages may use the same names for links

Feedback and contact information

If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille email [email protected] or call 0300 303 5678.

We will consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email [email protected] with details of the problem you have encountered.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NHS England is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content and non-compliance with the accessibility regulations

The content listed below is non-compliant for the following reasons:

• 1.4.3 Contrast (Minimum) - The search area displays very low contrast
• 2.5.8 Target Size (Minimum) -The size of the channel name in the header is smaller and does not have sufficient spacing
• 2.4.4 Link Purpose - Two or more links with different destinations have the same names

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. However if there is a specific document that you would like to request in HTML format we will do our best to oblige where possible and practicable. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations, however to ensure accessibility, we record our live videos and caption them.

What we are doing to improve accessibility

NHS England has recently merged with Health Education England and NHS Digital to form a single organisation. We are currently in the planning phase of a major project to create a new consolidated NHS England website and improve accessibility to ensure compliance with the WCAG 2.2 AA standard. We will update this page with current information about the improvements we make.

Preparation of this accessibility statement

This statement was first prepared on 22 September 2020.

This website was last accessibility tested in August 2024 and reviewed 14 November 2024.