Complaints

You are able to make a complaint which falls within the Medical and Dental Recruitment and Selection (MDRS) Complaints Policy.

Making a complaint

All national recruitment offices use a nationally agreed process for handling complaints about recruitment. If you feel your application has not been managed correctly and have evidence of a failure in the process, you should explore this route.

All complaints must be submitted using the Complaints Policy Submission Form.

Completed Complaint Policy Submission Forms should be sent, together with evidence to the Lead Recruiter for the process that the complaint relates to. Lead Recruiter contact details can be found on the Contacts page.
 

Concerns out of scope of the complaints policy

Concerns that fall outside of the remit of the complaints policy can be fed back to the national Medical and Dental Recruitment and Selection team by email to [email protected]

Concerns raised in this way will not be directly responded to, but will be shared with recruitment stakeholders to determine whether processes should be reviewed for future years.
 

Raising confidential concerns

You can raise concerns about any part of the recruitment process in confidence. This includes, but is not limited to, information about applicants who have fraudulently completed their application forms and provided false competence documents.

This does not include personal complaints about the recruitment process or outcome of the selection process that fall outside the scope of the complaints policy.

If you wish to raise concerns , you should forward these in confidence to the Medical and Dental Recruitment and Selection (MDRS) team via email [email protected].

Concerns raised without detail are difficult to investigate, due to the volume of applications received. You are therefore advised to provide details of the specialty and, where applicable, the applicants concerned.

Any information provided will be treated in the utmost confidence.